How long does it take for my order to be processed?

Once you place your order online, we will reply a.s.a.p to your nominated email address with the total order value and banking details for the next step in the order process.

How is payment made?

Payment can be made either by internet banking or direct debt.

How long does payment take to clear?

Once payment is made, it is normally cleared within 48 hours.

How long does it that to receive my order?

Once payment is cleared, the parcel can take up to 48 hours to be received from the time the order is dispatched. Most times if deliver address is within North Island, the order will be received the next day.

How much will it cost to send my order?

The cost to send your order will depend on how heavy your order is and the location of the delivery address. This calculated once your order has been placed..

What courier company do you use?

The courier company used is called Now Couriers. They deliver the item to your front door. Contact number in Auckland (09) 6349150

What happens if it’s been more than 48 hours and I still have not received my order?

Please email our friendly sales team at sales@insideafrica.co.nz to track the progress of your order.

I am looking for an item but cannot find it online.

Please email our friendly sales team at sales@insideafrica.co.nz and we will notify you whether this product is available.