Terms and Conditions

This online store is made available to you under the following policies and conditions:

Contacting Us

The store owner can be contacted through the means described on the Contact page or directly via email at hello@insideafrica.nz.

Delivery / Shipping

We want to be sure you get your purchase in a fast and reliable fashion, so we courier all orders to a physical address only. We ship within New Zealand. Please contact us at hello@insideafrica.nz if you need any assistance with your order or shipping options.

Privacy

We want to make your shopping experience as safe, satisfying, convenient, and pleasurable as possible. We take your privacy very seriously. The information we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and, if necessary, ask for it to be corrected. 

Terms of Use

Please read the following terms of use and disclaimer carefully before using this website (this "site"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. 

Copyright 

All site design, text, graphics, interfaces, and the selection and arrangements thereof are © insideafrica.nz. All rights reserved. Any use of materials on this site, including reproduction, modification, distribution, or republication, without prior written permission of the company is strictly prohibited. 

Disclaimer

Price and availability are subject to change without notice. Images used on this website are indicative only and may differ from the actual item being advertised.

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, the company disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site is accurate, complete, or current. 

Limitation on Liability

In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. 

External Sites 

This site may contain links to other sites on the Internet that are owned and operated by third-party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites. 

Refunds and Returns

We really appreciate you choosing us to purchase your SA goodies! Unfortunately, we are not required to provide a refund or replacement if you change your mind.

If your order or items in your order have been damaged or destroyed during transit with the courier, we can provide a refund or replacement, provided that proof in the form of clear photos is sent to hello@insideafrica.nz so we can submit a claim to the courier. The damaged items will need to be returned to us to receive a refund. Returns and refunds are only applicable within 7 days of receiving your order.



Refund & Returns Policy

At Inside Africa, we want you to be completely happy with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

Returns

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  Items may be returned within 5 days of receiving your order.
  
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  Items must be unused, unopened, in their original packaging, and in a resaleable condition.
  
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  For food products, returns will only be accepted if the item is faulty, damaged, or supplied incorrectly.
  
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  Proof of purchase is required for all returns.
  

Return Shipping

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  Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or faulty.
  

Refunds

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  Once your returned item has been received and inspected, we will notify you of the outcome via email.
  
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  If approved, your refund will be processed to your original payment method within 5–10 business days.
  
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  Original shipping charges are non-refundable unless the return is due to our error.
  

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

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  Opened food or beverage products
  
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  Perishable goods
  
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  Gift cards
  
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  Clearance or sale items (unless faulty)
  

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us at hello@insideafrica.nz within 48 hours of delivery, including clear photos of the damaged product and outer packaging so we can resolve the issue promptly with the courier.

Refunds for Orders in Transit

Once an order has been dispatched and collected by the courier, it is considered in transit. While we understand that courier delays can be frustrating, delays within the courier network are unfortunately outside of our control.

We are unable to issue a refund while a parcel is still actively moving through the courier network. A refund can only be considered once the parcel has either been officially declared lost by the courier or has been returned to and received by us.

Note: We do not provide refunds or replacements for change of mind.